Optimise your field service with live video collaboration
Supplied by LogMeIn Australia Pty Ltd on Wednesday, 04 May, 2016
The top 20% of field service performers are 69% more likely than their peers to have implemented live video tools. They are also 70% more likely to provide technicians with access to recorded training videos.
This report highlights the increased use of collaborative tools in service. Learn how adopting such tools can optimise your business.
Digital transformation can reduce field service response times by 80–90%
Forward-thinking businesses are adopting IoT strategies to reduce service response times by...
Case Study: Powering Up On Workforce Management
Workforce management is a key area of focus in field service and no longer just focus on task...
What will customer service look like in 20 years?
By 2035, the present day reactionary 'above and beyond' customer service will be no more....