The ACCC has issued a national safety recall on faulty Infinity-branded cables. Around 40,000 households and businesses are at risk as this cable may become brittle from 2016 onwards. [ + ]

Fastec Ltd, based in Wellington NZ, is a finalist in the 5th biannual Defense Energy Technology Challenge. [ + ]

Managers have access to more performance data than ever before but simply don't know how to use it to drive operational efficiency. [ + ]

Australian councils can leverage Internet of Things (IoT) technology to modernise critical infrastructure such as intelligent and adaptive street lighting, according to networking technologies company Silver Spring Networks. [ + ]

Warren & Brown Technologies has played a key role in Vietnam's fibre-to-the-home (FTTH) trial project. The company provided initial consultation services, including network planning and design, detailed engineering and installation as well as training and product supply for the project. [ + ]

Welcome to Field Service Business, Australia's first dedicated media channel for the field service sector. [ + ]

Today's field service manager needs to build effective business strategies to deliver superior customer service and increased revenues. The plethora of available software options can enable improvements across a range of activities, but finding the right solution for your business can be a minefield.

The Service Council’s Q2 Survey on Field Service Challenges (n=226) revealed that service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management.

Efficiency in field service delivery is vital for field service organizations to achieve their goals in 2013 and beyond.

The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.

While Bring Your Own Device (BYOD) is quite often all the talk, it has yet to pick up steam in field service. A little more than one third (35%) of organizations allow employees to bring their own field devices.

Workforce management is a key area of focus in field service, as seen in results of The Service Council’s surveying of more than 250 organizations.

For service transformation initiatives to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

Competition in service is very real and is forcing organizations to re-think their value proposition to customers.

The discussion of transformation in service is no longer tied to the debate of cost vs. profit center. In most organizations, the profit center argument has won out, and won out several years ago.