The Service Council partnership

The Service Council has partnered with Westwick-Farrow Media’s Field Service Business (FSB) to bring our thought leadership content and expertise to FSB’s community, to help service-centric businesses continue to sharpen their service strategies through global insights and trends analysis.

The Service Council is a leading research and advisory firm that supports an exclusive community of Services, Services Logistics, Customer Experience, Field Service and Customer Satisfaction Executives representing global, industry-leading, service-centric organisations. The Service Council’s mission is twofold: 1. To provide an active community environment where service executives and managers can share, shape and sharpen ideas, insights and best practices, in order to enhance the effectiveness and value of their own service operations, as well as boost the overall efficiency, productivity, profitability and value of the broader service and maintenance industry. 2. To aid vendors offering products, services and/or solutions to the service industry in building awareness and furthering the use of those solutions and services for the benefit of service providers and the betterment of the service industry at large.

The Service Council’s research process aligns with our mission of providing a learning and network platform to the service community and extends over the three following channels:

• Survey-based insights from our research community on topics ranging from field service, customer experience management, enabling technologies, service supply chain, service strategy and more.
• Case studies of organisations that have either implemented change or are struggling with transformation the around a particular area of research.
• Comments, insights and feedback provided with the aid of our Service Connect community forum.

Our research is based on the concept of Smarter Services, which outlines that the forces of customer delight and business profitability are no longer adversarial but are in fact complementary. Profitability and business sustainability can only be achieved with the support of a loyal and committed customer base.