Astea International announces new release

Astea International has announced the release of Astea Alliance 12.5. The product will be introduced at the Gartner Symposium/ITxpo, which will be held from 26–29 October at the Gold Coast Convention and Exhibition Centre. Representatives from Astea will be on hand at the Emerging Technologies booth to demonstrate how service organisations can leverage the latest innovations to transform the way they provide service and rise up the service monetisation curve.

Astea continues to innovate and deliver the broadest and deepest set of capabilities that enable companies to connect, manage, optimise and transform all facets of their customer service delivery ecosystem.

The new release introduces a new, vibrant Customer Self-Service module which optimises workflow and further enriches the end-user experience. Astea is also releasing its Service Manager Analytics App, making relevant performance metrics instantly available to service managers and executives to quickly and easily monitor for optimal service outcomes.

Additional enhancements have also been developed in the areas of scheduling optimisation, knowledge management, mobile field service and logistics.

“We continue to build upon our solution success, working in conjunction with our global customer base, to ensure we deliver features and functions that are going to have a strong benefit and drive compelling advantages for our customers. We are very excited to announce our latest release and even more excited to see the tremendous impact it will have for our customers,” said Ben Hartman, MD Asia Pacific.