Microsoft acquires FieldOne

Microsoft Corporation has acquired field management solution provider FieldOne Systems, according to the official Microsoft blog website.

According to Bob Stutz, corporate vice president, Microsoft Dynamics CRM, today’s customer expects to be engaged by organisations in new and convenient ways and that includes field service capability.

Stutz said FieldOne stands out with a baseline functionality that organisations need to drive an effective field service operation. As FieldOne was built from the ground up to leverage Dynamics CRM, customers can take advantage of the solution’s capabilities immediately.

Stutz says it’s a natural fit, “Field service businesses are aggressively trying to move away from a reactive break-fix model to a predictive service model. With this acquisition, Microsoft can help companies tap the potential of predictive service by bringing together the powerful combination of FieldOne, Azure IoT and Cortana Analytics. That means that organisations can use insights that effectively provide servicing proactively while streamlining the provisioning service to significantly reduce costs.”

Read the whole blog entry here.