simPRO launches VoIP phone

The launch of job management company simPRO’s VoIP phone allows trade service businesses to forego their landlines and save time, money and logistics with communication. This will enable users to use an in-built web phone instead of traditional phone handsets or third-party phone software.

simPRO Chief Technology Officer Jonathan Eastgate said the VoIP phone integration would provide an opportunity for trade service businesses looking to take advantage of the industry’s digital future and save costs.

“VoIP provides a flexible, multifunctional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect with people without any disruption to their workflow,” Eastgate said.

“Incoming calls, redirects and on-hold calls can all be coordinated on the screen, meaning you can continue to use your simPRO software on your computer while simultaneously speaking freely to colleagues, customers and contacts about important deals, affairs, meetings, files, documents and agendas.”

Eastgate said the VoIP service will help streamline business communications and is provided to all clients at no charge. They can continue with their existing VoIP service provider at existing rates while getting the benefits simPRO has brought through the integration.

The company expects it to be popular, as many VoIP solutions currently available are limited by their specific communication hardware requirements and ties to separate telecommunications suppliers.

“VoIP can be much cheaper to incorporate than a traditional telephone line, which typically requires a business to be set up with a costly telecommunications deal.

“It means that businesses that use VoIP need no longer worry about the reliability of their phone connection, the changing rates of their telco deal and the cumbersome need for dedicated hardware.

“When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window — all you need is the internet and a headset,” Eastgate explained.

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