TOA Technologies ETAdirect cloud-based field service management

ETAdirect, from TOA Technologies, is a cloud-based field service management application that takes a unique approach to managing/scheduling fieldwork. Instead of using estimates for how employees perform scheduled work, ETAdirect tracks exactly how each person does work by measuring time and creates individual performance pattern profiles. It then applies statistics and predictive analytics to these profiles.

ETAdirect predicts with 98% accuracy when an appointment will happen and how long it will take. With this strong field service foundation, organisations can: ensure greater efficiencies and higher productivity with intelligent routing/scheduling; consistently provide and meet appointment windows/SLAs, enabling them to communicate updates to customers before, during and after appointments; reduce overtime and idle time with capacity management; provide dispatchers and managers with a real-time view of field resources; enable technicians with instant, real-time information through a browser-based mobile application with complete offline availability.