Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges
Supplied by The Service Council on Monday, 18 August, 2014
The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.
Forty-one percent (41%) of the 226 respondents to our survey highlighted that workforce management activities from hiring, on boarding, and training to scheduling and planning were top of mind.
We look at these issues for Tenix, a delivery partner to owners of gas,electricity, water, wastewater, heavy industrial and mining assets in ANZ.
Electrical services in building fires
With increasing attention to risk management and environmental sustainability, there has been...
What will customer service look like in 20 years?
By 2035, the present day reactionary 'above and beyond' customer service will be no more....
How to take full advantage of your field service calls
Deploying the right mobile field service solution can decrease your costs, increase...
