Eliminating front-office and field-workforce communication barriers to improve customer experience
Supplied by ClickSoftware Australia on Thursday, 02 October, 2014
In this white paper you can read about the three types of business challenges many service companies face.
Improving communication among your field workers, dispatchers and customer service representatives with a mobile workforce management solution can make these problems a thing of the past.
Providing customer service representatives with access to mobile workers’ schedules can increase business process visibility and improve productivity.
Related White Papers
How the IoT is changing the future of field service
Field service lies at the heart of the Internet of Things (IoT) revolution. From advanced...
Field service optimisation - improving efficiency across the enterprise
In today’s field service sector many companies are looking at how innovation and technology...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
