Field Service Efficiency: Strategies for Improvement
Supplied by The Service Council on Monday, 18 August, 2014
Efficiency in field service delivery is vital for field service organisations to achieve their goals in 2013 and beyond. These goals are tied to: Revenue Enhancement, Cost Containment and Customer Satisfaction Improvement and linked to improvements in field service efficiency.
In The Service Council’s 2013 Field Service Challenges research survey, organisations reported that cost containment and revenue growth were on the top of a long list of challenges presented to their field service businesses.
Optimise your field service performance with systemisation
Customer complaints constantly stem from businesses providing incorrect information: site...
Safeguarding your business in the digital age
Data security is one of the key risk factors facing field organisations today. What are the...
Deliver five-star field service engagement — an eBook
Field service engagement is the connective tissue between service technology and customers....
