Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
Safeguard your fleet from the probable penalties
Breaking the law when driving a loaded work ute or trailer is not difficult. The difficulty is...
Virtualised data centres and 40/100 GbE
Virtual environments offer businesses some very tangible ROI, but getting the infrastructure...
What field technology will deliver the best ROI in 2020?
Zebra’s 2015 field operations vision study found that 70% of field personnel expect budget...
