Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
5 critical field service metrics to know
Field service leaders have an abundance of statistics to possibly track. Which metrics would...
Energy management is no longer just for power hogs
Companies that are not in energy-intensive industries, such as discrete manufacturers, have...
Skill shortages and automation fears in field services and trade
Discover some surprising statistics on automation in your industry and learn how to successfully...
