Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
Meter technology and the residential market boom — an eBook
The Australian electrical services industry has weathered a constant state of change in...
Optical fibre - unparalleled bandwidth capacity
The requirements for speed and reliability of internet access have never been...
Moving beyond the basics with field service mobility
There are many outputs of a mobility solution integrated with a workforce management optimisation...
