Field Service Workforce Management: Winning with People
Supplied by The Service Council on Monday, 18 August, 2014
Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
This document will highlight trends in field service that are broadening the definition of the term ‘workforce management’ and highlighting how service organizations can work collaboratively with their HR counterparts to develop a service-ready workforce.
How to expose the hidden truths within your organisation
The ability to accurately measure business performance in a timely manner can make the...
Fire risks and best practices to safeguard your EV parking
Discover how to reduce your risk and how to best...
Field service solutions proven to deliver increased revenue
Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in...
