Service Transformation: The Business Case
Supplied by The Service Council on Friday, 15 August, 2014
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions.
The seven types of power problems
Many of the mysteries of equipment failure, downtime, software and data corruption are often...
Digital transformation can reduce field service response times by 80–90%
Forward-thinking businesses are adopting IoT strategies to reduce service response times by...
Streamline your SMB fleet – better your bottom line
Although business confidence is on the rise Australian SMBs are still doing it tough. The...
