Service Transformation: The Business Case
Supplied by The Service Council on Friday, 15 August, 2014
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions.
Related White Papers
Optical fibre - unparalleled bandwidth capacity
The requirements for speed and reliability of internet access have never been...
The importance of Wi-Fi surveys for your network
Discover how to ensure your advanced technologies...
How to streamline your workflows with next-gen job management software
Discover how job management software can help you improve efficiency in your field service...
