Service Transformation: The Business Case
Supplied by The Service Council on Friday, 15 August, 2014
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions.
5 critical field service metrics to know
Field service leaders have an abundance of statistics to possibly track. Which metrics would...
The human element of the Safety Advisor's job - things that can (and do) go wrong
Health and Safety Advisors are the heart of the organisation in terms of knowledge about...
Optimise your field service with live video collaboration
The top 20% of field service performers are 69% more likely than their peers to have...
