Service Transformation: The Business Case
Supplied by The Service Council on Friday, 15 August, 2014
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions.
Related White Papers
Ethernet in industry, the challenges and opportunities
Set to operate with frequencies of up to 2 GHz, Category 8 cabling will be able to run at...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
10 ways to find the best field service management software
There are now hundreds of diverse FSM software offerings on the market....
