Service Transformation: The Business Case
Supplied by The Service Council on Friday, 15 August, 2014
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions.
Genuinely rugged or pretender — how do your field service devices rate?
Eight out of ten field service devices will be exposed to stressors including drops and...
Cat 8 cabling standards update
A task group has recently been approved to study the concept of adding ISO/IEC Class II limits...
Field service optimisation - improving efficiency across the enterprise
In today’s field service sector many companies are looking at how innovation and technology...
