Service Transformation: The Business Case
Supplied by The Service Council on Friday, 15 August, 2014
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions.
Fleet management and the gamification revolution
The use of game mechanics in business applications is a growing trend. Research has revealed...
Eliminating front-office and field-workforce communication barriers to improve customer experience
In this white paper you can read about the three types of business challenges many service...
5 critical field service metrics to know
Field service leaders have an abundance of statistics to possibly track. Which metrics would...
