Service Transformation: The Business Case

Supplied by The Service Council on Friday, 15 August, 2014

For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

For service transformation to be successful, there needs to be a transformation in the way service is viewed across the entire organization. The identity of service has to transform from a pure support function to one that delivers customer value, is profitable, and can significantly impact the performance of other business functions. 

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