The 2014 Service Outlook
Supplied by The Service Council on Friday, 15 August, 2014
Competition in service is very real and is forcing organizations to re-think their value proposition.
Competition in service is very real and is forcing organizations to re-think their value proposition. In this paper, we review:
- Workforce and People Management Strategies
- Formalized Voice of the Customer (VoC) Programs, Customer Effort Scores and Improved Analytics
- The Internet of Things
Energy management is no longer just for power hogs
Companies that are not in energy-intensive industries, such as discrete manufacturers, have...
A key benchmark test for the best rugged device
Independent market research company Opinion Matters invited eight mobile workers who use...
Turn field service into a profit magnet
As the opportunities for field workers to help a business surge, companies are progressively...