The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Mobile workforce management software and optimisation solutions
The cloud has taken the place of expensive and often limited on-premise infrastructure. With...
How to maximise the ROI of your mobile device
Mobile options for your business are endless, yet few can actually meet all of your needs....
The evolution of return on security investment (ROSI)
The GFC of 2008 had a serious impact on the security industry. Although the advanced...
