The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
How Uber spells the future for field service
The modern-day consumer has a new perspective on customer service, and irrespective of...
Mobile workforce management software and optimisation solutions
The cloud has taken the place of expensive and often limited on-premise infrastructure. With...
What does green retrofitting mean for you?
The new trend for designing sustainable, energy-efficient buildings has taken a further step:...
