The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Skill shortages and automation fears in field services and trade
Discover some surprising statistics on automation in your industry and learn how to successfully...
Retrofit your distribution grid by utilising local intelligent circuit breakers
The trend for refurbishment and extension of existing infrastructure in the distribution grid...
10 ways to find the best field service management software
There are now hundreds of diverse FSM software offerings on the market....
