The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Safeguard your fleet from the probable penalties
Breaking the law when driving a loaded work ute or trailer is not difficult. The difficulty is...
How to systemise your business and stretch profit margins
Excessive time spent on administrative tasks, an unawareness of employees and their whereabouts...
Turn field service into a profit magnet
As the opportunities for field workers to help a business surge, companies are progressively...
