The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
How to revolutionise your machine control with scalable intelligence
[Guide] Smarter Electrical Control for Next-Level...
Assembled vs overmoulded cordsets – which industrial connectivity solution is best?
Connectivity serves as a cornerstone for industrial automation environments delivering...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
