The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Reduce the cost risk of work-related injury
If work safety is not a current priority for your business, it should be. Work Safe Australia...
What will customer service look like in 20 years?
By 2035, the present day reactionary 'above and beyond' customer service will be no more....
How to schedule field service to stretch your profit margin
When scheduling maintenance the stakes are high. Inefficient scheduling practices easily lead...
