The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Cat 8 cabling standards update
A task group has recently been approved to study the concept of adding ISO/IEC Class II limits...
Revolutionise your business with a simple and cost-effective mobile workforce solution
In the ever-changing economic environment that we live in, with constantly rising demands...
How to gain competitive advantage by integrating FSM to ERP
Integrating your Field Service Management (FSM) to ERP can improve 'first time fix' rates,...
