The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Energy management is no longer just for power hogs
Companies that are not in energy-intensive industries, such as discrete manufacturers, have...
Designing a metering system for small and medium-sized buildings
With rising energy costs, environmental pressures and unreliable power supply, there is a need...
The essential guide to prefabricated DC deployment
The deployment process of a prefabricated data centre differs greatly from a traditional data...
