The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
5 critical field service metrics to know
Field service leaders have an abundance of statistics to possibly track. Which metrics would...
Retain your customer base with cutting-edge field service — infographic
60% of consumers are more likely to switch providers today, compared to 10 years ago. It is...
Rio Tinto decarbonises with solar energy storage — a case study
Learn about how Rio Tinto leveraged a modular,...
