The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
General instructions on lightning safety for shelters
Severe lightning injuries and fatalities are reported each year from all over the world,...
Reviewing Field Service Strategy: Aligning Focus and Execution
Powered fibre can jump-start the IoT revolution
There will be an estimated 25 billion devices online by 2020 as the Internet of Things...
