The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
The human element of the Safety Advisor's job - things that can (and do) go wrong
Health and Safety Advisors are the heart of the organisation in terms of knowledge about...
Your fleet is your canvas for maximising profits
Maintaining a fleet of vehicles, no matter how small, is considered a major operating expense...
The evolution of return on security investment (ROSI)
The GFC of 2008 had a serious impact on the security industry. Although the advanced...
