The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
17 ways to automate field service and increase revenue
Field service executives need to know the current and emerging field service technologies — to...
Your fleet is your canvas for maximising profits
Maintaining a fleet of vehicles, no matter how small, is considered a major operating expense...
The top strategies delivering customer value in 2016
Customer satisfaction is a moving target. To secure those crucial business referrals your...
