The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Reduce the cost risk of work-related injury
If work safety is not a current priority for your business, it should be. Work Safe Australia...
Shaving the fringes from fringe benefit taxes
Fringe benefit tax is a major component of the cost of a fleet of vehicles that are also made...
Designing a metering system for small and medium-sized buildings
With rising energy costs, environmental pressures and unreliable power supply, there is a need...
