The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Top tips to avoid power quality disturbances
This paper reviews the most common types of power disturbances, what causes them and how to...
How Uber spells the future for field service
The modern-day consumer has a new perspective on customer service, and irrespective of...
Your cable management guide for a scalable and efficient infrastructure
In this guide, we explore the key challenges of...
