The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Virtualised data centres and 40/100 GbE
Virtual environments offer businesses some very tangible ROI, but getting the infrastructure...
The guide to making the right decisions for your mobile solutions
For a superior mobile field service solution you need a well-thought-out holistic strategy...
5 critical field service metrics to know
Field service leaders have an abundance of statistics to possibly track. Which metrics would...
