The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
How to motivate your field workforce by using mobile apps
Mobile apps are the easiest way to get field engineers connected and in sync with everything...
How to streamline your workflows with next-gen job management software
Discover how job management software can help you improve efficiency in your field service...
How to avoid DC resistance unbalance in your PoE systems
Resistance unbalance in structured cabling links has now become a critical parameter to...
