The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Case Study: Powering Up On Workforce Management
Workforce management is a key area of focus in field service and no longer just focus on task...
Retain your customer base with cutting-edge field service — infographic
60% of consumers are more likely to switch providers today, compared to 10 years ago. It is...
-
Enhancing Cable Management with WBT's Optical Fibre Ducting Raceway (OFDR) Solutions
-
[White Paper] Cut Your Air Filtration Costs with Life Cycle Analysis
-
How to revolutionise your machine control with scalable intelligence
-
[White paper] Your guide to industrial limit switch technology
-
The key to maximising and future-proofing your network performance
Content from other channels on our network
Company and director fined total of $164,500 after five workers fall around 3.6 metres
Electric shocks — many affected likely never trained to work around electricity
Heavy plant component uncontrolled movement lands $810K fine
National Safe Work Month looks to the future in Week 3
Ready for the New WEL Environment: Protecting Workers Starts with the Right Respiratory Protection Partner
Why AI is raising the stakes for legacy government IT
Atturra recognised in ISG Provider Lens
NSW Government passes Local Jobs First reforms
Drone Forge and Arkeus announce hyperspectral optical radar partnership
Airbus demos quantum-secure comms in live tactical operations
Macquarie Telecom and Netskope launch SASE offering
Democratising governance: supporting every employee with responsible, secure AI
Cyber attacks grew 48% year-on-year in September
Beware the token trap: cutting costs could boost security risks
Quantum computing revenue projected to reach US$1.1bn in 2027: Gartner
- All content Copyright © 2026 Westwick-Farrow Pty Ltd