The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Assembled vs overmoulded cordsets – which industrial connectivity solution is best?
Connectivity serves as a cornerstone for industrial automation environments delivering...
The seven types of power problems
Many of the mysteries of equipment failure, downtime, software and data corruption are often...
8 key things to look for in a field service mobile application
Access UTS (of Sydney UTS University) recently conducted a study observing a group of...