The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
Understanding the role of transmitters in energy efficiency
All transformers are not created equal. Understanding the difference between different types...
17 ways to automate field service and increase revenue
Field service executives need to know the current and emerging field service technologies — to...
The essential guide to prefabricated DC deployment
The deployment process of a prefabricated data centre differs greatly from a traditional data...
