The Path to Service Transformation
Supplied by The Service Council on Friday, 15 August, 2014
Transformation in service is no longer tied to cost vs. profit center, but now focuses on the service business being viewed as a vital cog in customer relationships.
This paper examines research conducted in early 2014 which polled 160 organizations globally to gauge the maturity of their service operations and service processes.
Related White Papers
How to ensure that your third-party providers meet customer expectations
Field service organisations with a widespread customer base or those that experience...
What will customer service look like in 20 years?
By 2035, the present day reactionary 'above and beyond' customer service will be no more....
Easy SMB solutions to optimise invoicing
On-time, accurate billing impacts your bottom line and customer relationships. Implementing...
