How to ensure that your third-party providers meet customer expectations
Supplied by Astea International on Monday, 22 September, 2014
Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.
However, the benefits of having a greater geographic reach, reduced costs, more flexible technician workforce and better logistics can be overpowered by poor partner selection and inadequate control over the process of delivering customer service.
Using the proper mobile technology and field service management solution that provides both vendor and third-party management capabilities can ensure the proper visibility and management of your outsourced business.
How APAC leaders are transforming field operations
Learn how the leaders in your industry are leveraging mobility and innovative technologies...
LED tail-lights — are you aware of the risks?
Modern cars are computers on wheels. Post-fitting LED tail-lights to their complex electrical...
Research Insight: Bring Your Own Device (BYOD) in Field Service
A little more than one third (35%) of organisations allow employees to bring their own field...
