How to ensure that your third-party providers meet customer expectations
Supplied by Astea International on Monday, 22 September, 2014
Field service organisations with a widespread customer base or those that experience fluctuating demand can benefit from outsourcing part of their business to third-party service contractors.
However, the benefits of having a greater geographic reach, reduced costs, more flexible technician workforce and better logistics can be overpowered by poor partner selection and inadequate control over the process of delivering customer service.
Using the proper mobile technology and field service management solution that provides both vendor and third-party management capabilities can ensure the proper visibility and management of your outsourced business.
Safeguard your fleet from the probable penalties
Breaking the law when driving a loaded work ute or trailer is not difficult. The difficulty is...
General instructions on lightning safety for shelters
Severe lightning injuries and fatalities are reported each year from all over the world,...
How job management software is driving success in the trade sector
The streamlined processes that cloud-based job management software offers has motivated many in...
