Enterprises in all sectors are becoming technology businesses in their own right. IT infrastructure now not only supports operations, but also increasingly drives customer interactions and overall business success. [ + ]

A recent survey of 260 field service operations leaders gives insight into 'the perfect service visit': what drives customer satisfaction and how should it be measured? [ + ]

The Internet of Things, bring-your-own-device (BYOD) office environments and cloud-based applications are contributing to rapid changes in how organisations deploy and use wireless networks. [ + ]

In the history of our fine country, has there ever been a more maligned infrastructure project than the NBN? [ + ]

Featuring local and internationally renowned lighting experts from around the world, the 4th Annual Australian Smart Lighting Summit is being held 6–7 September at the Melbourne Convention & Exhibition Centre. [ + ]

ABB will provide flash charging and onboard electric vehicle technology for 12 fully electric buses connecting Geneva's airport and suburbs. [ + ]

With the demise of analog, we are seeing the emergence of a rapidly growing array of exciting new technologies and applications. [ + ]

A European Union-funded project that has created flexible lighting foils produced in a roll-to-roll method holds potential for the large-scale production of low-cost LED lighting panels and solar cells. [ + ]

The idea of the 'smart city' is gaining momentum and we're starting to really see what this concept may look like in reality. [ + ]

As businesses weigh up their mobile options, the working world is moving progressively towards more flexible working hours and a workforce that is increasingly needing to access business information remotely. While this is largely being led by field service workers, your sales force, operational staff, marketing and management teams aren't far behind. [ + ]

Dr Karl Kruszelnicki, font of all scientific knowledge, recently authored an article that shows the true cost of today's technology. According to a post on the ABC website, Dr Karl says that telecommuting and mobile technology are not contributing to a cleaner and greener environment, despite a common belief that they must be. [ + ]

This year's All-Energy Australia conference features more than 150 industry speakers covering seven topic centres. The conference streams include smart grid, off-grid solutions, community energy, investment opportunities, electric cars, bioenergy and wave energy technology. [ + ]

Renewables will become 'the' power source of the future for regional and remote Australia, with energy consumption set to be transformed by innovations in power generation, new lows in solar pricing and the anticipated rapid price reduction in batteries. [ + ]

With over 20 years' experience, ClickSoftware knows about service delivery and how hard it can be for businesses to excel. Drawing on that expertise, the company has released a new book, Service is Hard: Turning Common Field Service Challenges into Customer Engagement Opportunities, which contains insights, best practices and recommendations from experts, thought leaders and analysts. [ + ]

It's nearing the end of the financial year and downright busy for most. But with these handy tips, you may even be able to consider taking a much-needed holiday. [ + ]