Urgent recall of dangerous solar batteries

LG has issued an urgent recall for LG-branded batteries stored in some Australian residential solar storage systems.

The recall includes 13 specific LG battery models at risk of overheating, catching fire and causing damage to property, serious injury or death.

These defective batteries may be installed in LG-branded solar systems including RESU or in non-LG systems including SolaX Power Station, Opal Storage and Eguana Evolve.

The Product Safety Australia website provides a full list of the affected LG battery models, as well as systems the battery may be installed in and how to check if one of the recalled batteries is installed in your residential solar system.

Those with a product listed for recall should immediately switch the battery off and contact LG Energy Solution by calling 1300 677 273 or emailing productau@lgensol.com for advice and support.

LG will organise a remote or onsite visit by a technician to shut down and replace the batteries at no charge. Consumers may be able to alternatively request a refund for the product.

LG will also compensate customers if their power bill increases during the time their battery is shut down and a new model is installed.

NSW Fair Trading Commissioner Natasha Mann said that the defective batteries have been sold across Australia by several solar system companies since 2017.

“If you have a solar storage system installed, you may have one of these potentially dangerous products and not know it,” she said.

“Please take a minute to inspect the batteries as soon as possible. If you are affected by the recall, don’t panic, turn off the battery and contact LG straight away.”

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