How Uber spells the future for field service
Supplied by ClickSoftware Australia Pty Ltd on Wednesday, 21 December, 2016
The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
This report, based on leading global industry and consumer research, helps you further understand consumer expectations when it comes to services being delivered to the home.
How to gain visibility and control of contractor service delivery
Without clear visibility into contractor service delivery, customers do not receive the...
Managing your workforce from the cloud
Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing...
Digital transformation can reduce field service response times by 80–90%
Forward-thinking businesses are adopting IoT strategies to reduce service response times by...
