How Uber spells the future for field service
Supplied by ClickSoftware Australia Pty Ltd on Wednesday, 21 December, 2016
The modern-day consumer has a new perspective on customer service, and irrespective of sector or business, they expect and demand a level of real-time communication and visibility.
This report, based on leading global industry and consumer research, helps you further understand consumer expectations when it comes to services being delivered to the home.
Mobile apps provide operational efficiency and productivity
Today’s field technicians require accurate and up-to-date information in order to deliver...
Paperless automation a proven success
Going paperless isn’t so much about eliminating paper — it’s about streamlining operations by...
Optimise your field service performance with systemisation
Customer complaints constantly stem from businesses providing incorrect information: site...
