Field service solutions proven to deliver increased revenue
24 July, 2015Satisfied workers equal better service — it’s a simple equation. Unsatisfied workers, in contrast, can equal lost efficiency and a destructive customer experience.
New apprentice support to create 51,000 jobs in South Australia
24 July, 2015A new national apprenticeship program will result in 51,000 apprentice and trainee job opportunities (sign-ups) in South Australia over the next three years.
ISO 9001:2015 final draft published
21 July, 2015The ISO 9001 Quality Management System standard was first released over 30 years ago, with millions of organisations worldwide adopting the system to focus on increased growth, productivity, retention and customer satisfaction.
Smarter Services delivers insights
16 July, 2015 by Sumair Dutta, Chief Customer Officer, TSCThe Service Council hosted the 4th edition of our Smarter Services Symposium in San Diego in March, featuring presentations led by organisations such as Zappos, HP, Safelite Autoglass, KONE Elevator, Ingersoll-Rand, Xerox, Vivint and more.
Better coverage, more choice for regional mobile customers
14 July, 2015Mobile phone users in Australia have long been conditioned to accept less-than-stellar coverage in regional areas, so the recent news that the federal government has awarded funding for 70 base stations to Vodafone will no doubt be welcomed by some.
Sleeping on the job to be encouraged
13 July, 2015Shift workers of the world, rejoice! Experts say there is mounting evidence to suggest that a nap during night shift can improve production and safety at work. According to research released by RMIT, not only could alertness and performance be improved, but we could see fewer major disasters if fatigue is addressed.
Master Builders Australia supports asbestos removal strategy
09 July, 2015Master Builders Australia (MBA) has indicated its support of the Asbestos Safety and Eradication Agency's (ASEA) plan for asbestos removal in Australia, as outlined in the National Strategic Plan for Asbestos Management and Awareness 2014-18.
Heavy vehicle modification requirement changes
08 July, 2015Heavy vehicle operators should be aware that the Heavy Vehicle National Law (HVNL) requirement that all J and P code modifications be certified by a licensed authorised vehicle examiner (AVE) became enforceable from 1 July this year, according to Roads and Maritime Services (RMS).
Financial incentive to go green
03 July, 2015The National Australia Bank (NAB) and Clean Energy Finance Corporation (CEFC) have joined forces to make it easier for small to medium-sized businesses to implement energy efficiency and renewable energy upgrades.
Trends affecting the Aussie labour market
02 July, 2015The sold-out Future of Work event at this year's Vivid Sydney festival explored the many ways the nature of careers is changing and how Australia compares on the world stage.
Shaving the fringes from fringe benefit taxes
30 June, 2015Fringe benefit tax is a major component of the cost of a fleet of vehicles that are also made available for private use.
Klugo announces partnership
19 June, 2015Field service management solution provider NextService and Hein and Associates, a leading accounting and advisory services firm, have announced a partnership to provide both public and private companies with the latest in cloud-based field service management solutions, fully integrated to the NetSuite ERP platform.
Building Australia open for registration
15 June, 2015The Master Builders 2015 National Conference, Exhibition and Awards will be held 12–14 November. It is an opportunity for Master Builders Australia-wide to come together and learn more about the industry and future direction. This year's theme is 'Build Australia', which focuses on leadership and assisting members to grow their business.
Imarda to merge with International Telematics
15 June, 2015Leading fleet management technology companies International Telematics Holdings Limited and Imarda Pty Ltd have announced their intention to merge and form a new entity named Coretex.
Attacks on mobile devices and networks the biggest threat to enterprise
11 June, 2015Check Point Software Technologies has issued its 2015 Security Report, the company's third annual report revealing the major security threats that impacted organisations across the world.
