Field Service Business > Business

Apprenticeship growth defies employer claims

04 December, 2014

Trade apprenticeships have strongly increased, disproving employer claims that commencements would collapse following increased apprentice pay and better conditions won last year by unions.


When one becomes two, becomes ten

04 December, 2014

A recent workplace poll conducted by the Australian Drug Foundation (ADF) has prompted a timely reminder about employer responsibilities with respect to the service of alcohol at organised functions.


ACA says further cable recalls needed

28 November, 2014

Yet another batch of faulty electrical cables has been sold and installed over the last three years, according to the Australian Cablemakers Association (ACA). This follows on from the Infinity- and Olsent-branded cable recall, reportedly the largest of its type in Australia's history.


Mobilyser phone and data expense tracking app

27 November, 2014

Mobilyser, said to be the world's first mobile phone and data expense tracking application, has been launched in Australia.


Toshiba laptop power supply recall

27 November, 2014

The ACCC advises that some Toshiba notebook computers sold in Australia and New Zealand between September 2010 and June 2012 were shipped with LS-15-branded AC power cords. The location of the 'LS-15' marking is on the portion of the cord that plugs into the AC adapter. Not all Toshiba PCs were sold with the affected AC power cord.


Call for flexible rego payment system

14 November, 2014

VACC, the largest employer of automotive apprentices in Victoria, has criticised the dismissal of a proposal to reduce standard car registration fees for apprentices.


Two million Aussies are 'on call' while asleep

07 November, 2014

Two million Australians are on call while asleep, many ready for emergency response, and now researchers have been funded to assess the impact on-call work has on sleep, stress and their performance next day.


Construction growth on the rise, while services continue to fall

07 November, 2014

The services sector has dropped to a 14-month low according to data released by the Australian industry Group (AiG), while construction growth reached a nine-year high and manufacturing remained stable.


NRMA lashes out at petrol tax increase

07 November, 2014

The National Roads & Motorists' Association (NRMA) will launch a grassroots campaign across NSW and the ACT to oppose the Australian Government's decision to reintroduce indexation on the Petrol Tax.


Considering the field service experience

07 November, 2014 by Sumair Dutta, Chief Customer Officer, TSC

When we speak of consumerisation in field service, we often think of the impact that consumer devices such as smartphones and tablets have had on field service delivery. We might also think about the impact of consumer applications on enterprise field service workflows, making it easier and simpler for technicians to access their necessary field service information.


Increase customer satisfaction and profit without adding to your fleet

30 October, 2014

Efficient fleet utilisation leads to reaching both optimum customer satisfaction and profit.


How committed are your customers?

27 October, 2014

Satisfied and committed customers support profitability objectives. It seems obvious, but quite often organisations haven't been able to attach a financial value to satisfied customers.


The insurance you didn't know you needed

24 October, 2014

There are plenty of compulsory insurance types for business in Australia - third-party injury, workers compensation and public liability to name a few. But there is also a range of options available that can protect your business from loss of assets or revenue you may not have considered.


WHS - beyond the physical

17 October, 2014

There's been a lot of focus on mental health in recent weeks, as evidenced through Australia's National Mental Health Week and World Mental Health Day in early October. While much of the media attention has historically been based on the role of individuals, there is increased interest on the impact for business and what organisations can do to ensure a healthier workplace.


Highlighting hazardous assets

16 October, 2014

Continuing technology advances are making lives safer and easier in virtually every industry. The development of augmented reality GIS solutions is providing additional safeguards in the management of hazardous assets,and  preventing accidental excavation and the potential for subsequent personal injury and property damage.


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