Managing a high-risk technology switchover
28 August, 2014 by Clive Roberts*The interest in using cloud-based software and mobility solutions to enhance the performance of field service operations is really taking off. This is largely driven by the cost management and efficiency focus of Australian businesses. It is also due to the recognition of our leading chief executives of the correlation between customer satisfaction and revenue, and the nexus between great service and happy customers.
A major hurdle for field service organisations
28 August, 2014 by Sumair DuttaWhile we often focus heavily on the changing trends in technology and the subsequent impact of these trends in field service, it isn't technology adoption or integration that is the biggest challenge that field service organisations face or will face in the coming 10 years.
Dealing with outstanding debtors
28 August, 2014If you're a small to medium-sized enterprise, you'll know that managing cashflow is probably one of the more demanding aspects of your day-to-day operations. Outstanding debtors are a major contributor to cashflow woes and reeling them in can be both frustrating and time-consuming.
Welcome to Field Service Business
19 August, 2014 by Dannielle FurnessWelcome to Field Service Business, Australia's first dedicated media channel for the field service sector.
Field service software - don't make the wrong decision
18 August, 2014 by Dannielle FurnessToday's field service manager needs to build effective business strategies to deliver superior customer service and increased revenues. The plethora of available software options can enable improvements across a range of activities, but finding the right solution for your business can be a minefield.
Field Service Workforce Management: Winning with People
18 August, 2014The Service Council’s Q2 Survey on Field Service Challenges (n=226) revealed that service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management.
Field Service Efficiency: Strategies for Improvement
18 August, 2014Efficiency in field service delivery is vital for field service organizations to achieve their goals in 2013 and beyond.
Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges
18 August, 2014The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.
Field Service Workforce Management: Winning with People
18 August, 2014Service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management. No longer can these organizations compete by simply focusing on the scheduling and allocation of field service resources.
Field Service Efficiency: Strategies for Improvement
18 August, 2014Efficiency in field service delivery is vital for field service organisations to achieve their goals in 2013 and beyond. These goals are tied to: Revenue Enhancement, Cost Containment and Customer Satisfaction Improvement and linked to improvements in field service efficiency.
Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges
18 August, 2014The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.
Research Insight: Bring Your Own Device in Field Service
18 August, 2014While Bring Your Own Device (BYOD) is quite often all the talk, it has yet to pick up steam in field service. A little more than one third (35%) of organizations allow employees to bring their own field devices.
Case Study: Powering Up On Workforce Management
18 August, 2014Workforce management is a key area of focus in field service, as seen in results of The Service Council’s surveying of more than 250 organizations.
Service Transformation: The Business Case
18 August, 2014For service transformation initiatives to be successful, there needs to be a transformation in the way service is viewed across the entire organization.
The 2014 Service Outlook
18 August, 2014Competition in service is very real and is forcing organizations to re-think their value proposition to customers.
