Field Service Business

Managing third-party service providers

02 July, 2015

For companies with a rapidly growing customer base, meeting an expanding demand for field service can be daunting. You can't be everywhere at once, and the costs associated with trying to build out your own network of parts depots and service offices, along with hiring and training technicians, are high.

Wearable sensors on the way

01 July, 2015

Science fiction gadgets are coming closer to being a reality with the news that wearable sensor patches that detect UV radiation and dangerous toxic gases such as hydrogen and nitrogen dioxide are on the way.

Changes afoot at AfMA

01 July, 2015

Things are happening at the Australasian Fleet Management Association (AfMA). Mace Hartley has taken the reins, stepping in as AfMA executive director. Hartley replaces Marja and Ken Thompson, who have been integral to the association since its humble beginnings.

Transtech Sentinel electronic work diary

01 July, 2015

Sentinel, Transtech's Electronic Work Diary (EWD), gives transport operators a fresh look into the complex world of fatigue compliance, helping both back-office staff and drivers to manage their obligations to Australia's fatigue laws and the chain of responsibility (CoR).

Airbag disaster worsens

29 June, 2015

Things are not improving in the Takata airbag disaster. The product recall has become the largest ever in Australia and it now has the potential to turn into a legal stoush, according to reports in Sydney's The Daily Telegraph.

Deja vu — why Apple Watch is the iPhone all over again

26 June, 2015

Wondering what possible use an Apple Watch could be to you? You probably said the same thing about smartphones back in the day. If history manages to repeat itself, smartwatches may just be as common as smartphones in a few short years.

Mobilising the grid

25 June, 2015

A Government-owned corporation, Ergon Energy supplies electricity to around 700,000 homes and businesses across nearly 97% of Queensland. Its electricity network consists of approximately 150,000 km of power lines across the state's diverse and harsh environments - from the coast to the outback.

Adonit Jot Script stylus

25 June, 2015

Adonit has announced the availability of the second-generation Jot Script Evernote edition stylus in Australia and New Zealand.

Be informed when buying telematics hardware

24 June, 2015

Transport Certification Australia (TCA) wants stakeholders to remember the benefits of being informed when it comes to purchasing telematics hardware.

Braven BRV-HD ultrarugged HD wireless speaker

24 June, 2015

Braven has released the BRV-HD ultra-rugged wireless speaker, which offers high-definition audio in a shock-absorbing, water-resistant body and aircraft-grade aluminium grill. Capable of delivering 28 h of uninterrupted play time, the BRV-HD can also charge smartphones or tablets with a powerful 8800 mAh lithium-ion internal battery.

Toyota Hilux Australia's best seller

24 June, 2015

The Toyota HiLux was Australia's best-selling vehicle in May 2015, hitting a significant milestone by passing 850,000 sales in this country.

Klugo announces partnership

19 June, 2015

Field service management solution provider NextService and Hein and Associates, a leading accounting and advisory services firm, have announced a partnership to provide both public and private companies with the latest in cloud-based field service management solutions, fully integrated to the NetSuite ERP platform.

The 'new' field service worker

18 June, 2015 by John Cameron, General Manager, Trimble Field Service Management

The field service industry has, in previous years, been a subject of concern for having an ageing workforce and the implications this has as those with such great knowledge and experience reach retirement age. However, as the industry continues to evolve, a major trend has been the emergence of young, tech-savvy and collaborative workers.