Field Service Business

Brother International PJ-673 portable thermal printer

25 May, 2015

Brother International Australia has partnered with Mobeera to offer a portable print solution that makes it possible to print directly from an iPad or iPhone.


Tardy technicians turn off customers

25 May, 2015

It won't come as a surprise that customers are annoyed by technicians that don't turn up at the appointed time, but the effect that tardiness has on consumer behaviour might. A recent study conducted by Software Advice, a comparison resource for potential software purchasers, indicates that 67% of customers will not rehire a company if a technician is just one hour late.


Fair Work targets apprentice and trainee employers

21 May, 2015

The Fair Work Ombudsman has announced a new national campaign targeting hundreds of businesses that employ apprentices and trainees. These companies will come under scrutiny in response to a high number of calls for assistance from workers, particularly first-year apprentices in the automotive, electrical services, manufacturing, butchery and bakery trades.


2015 Fleet Awards - nominate now!

20 May, 2015

The 2015 Fleet Awards are fast approaching and time is running out to nominate. The awards recognise outstanding achievement across a range of categories, including Fleet Manager of the Year, Fleet Environment and Fleet Safety.


Foton truck recall

19 May, 2015

Ateco Automotive has issued a recall on Foton Trucks. Certain vehicles within the range were supplied with vehicle jacks that do not comply with AS/NZS2693:2007, the mandatory safety standard.


Managing mobility

18 May, 2015 by Dannielle Furness

Living in the age of mobility was supposed to make our lives easier and more flexible, but even with technology advances, running a mobile workforce creates a specific set of challenges for field service managers.


Unlocking the value of ERP

16 May, 2015

There's no doubt that an enterprise resource planning (ERP) software package is a powerful tool for business and, according to research conducted by Telsyte and released by Epicor Software Corporation, more than 90% of Australian organisations have such a system. Why, then, did the study show that 66% of CIOs believe that less than half of the functionality provided by ERP is being used?


Billion Electric M1000 4G LTE M2M router

15 May, 2015

Billion Electric Corporation has released its M1000 4G LTE M2M router, which integrates GNSS (Global Navigation Satellite System) and Dual SIM to improve fleet management connectivity and enable real-time video streaming.


Navman Wireless M-Nav 950 in-vehicle fleet tracking

14 May, 2015

Navman Wireless Australia has announced the availability of its next-generation in-vehicle fleet tracking, navigation and two-way messaging device, the M-Nav 950. Features include truck-specific warnings and landmark navigation, on-screen signature capture and free lifetime updates.


SAP field service solutions

14 May, 2015

SAP field service solutions enable businesses to meet service demands consistently by organising, planning and dispatching field service resources. The product offering simplifies end-to-end management of service orders; integrates service parts logistics and financials; allows users to view current service orders and updates via a mobile app; and enables users to execute and confirm service orders in real time.


IFS Applications 9 enterprise suite

13 May, 2015

Global enterprise applications company IFS has launched IFS Applications 9, the new core version of its extended enterprise applications suite.


Rugged computers are more than just 'hard shells'

13 May, 2015 by Jerker Hellström

Even professional users of rugged laptops, tablets and smartphones are sometimes unsure of what defines a 'rugged computer' and how the various tests to validate ruggedness are carried out. A truly rugged computer is so much more than just a normal computer wrapped in a tough outer case.


Product recall - Virgin Mobile Australia Yatama Power Bank PB017

13 May, 2015

Virgin Mobile loyalty program customers who received a power bank portable charger are being advised to thoughtfully dispose of it immediately, including the USB cable supplied.


Self-driving truck gets the green light

12 May, 2015

German carmaker Daimler has unveiled the world's first self-driving truck authorised for use on public roads in Nevada.


Service Bodies Australia XL-LSB200 service body

12 May, 2015

The XL-LSB200 service body is available from Service Bodies Australia, exclusive distributor of the XL Service Bodies range, designed specifically for the Isuzu cab chassis.


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