The field service industry has, in previous years, been a subject of concern for having an ageing workforce and the implications this has as those with such great knowledge and experience reach retirement age. However, as the industry continues to evolve, a major trend has been the emergence of young, tech-savvy and collaborative workers. [ + ]

We all know the dangers of mobile phone use and driving, but not all distractions are equal. Here's how to minimise the risks. [ + ]

The Boston Consulting Group (BCG), a leading advisor on business strategy, has released a comprehensive report on the future of autonomous vehicles. According to BCG, it's no longer a matter of if, but when, they will hit the road. The ramifications are far-reaching and a number of societal, legal and regulatory issues will be raised as these vehicles come to market. [ + ]

Councils across Australia are implementing large-scale LED street lighting upgrades in order to cut costs and improve efficiency. [ + ]

The New South Wales Rural Fire Service (NSW RFS) has selected the Polycom RealPresence One video collaboration solution to enable seamless, real-time communication between 900 staff across the state and thousands of volunteer members. [ + ]

Fibre-optic cables have evolved over the years as the demand for bandwidth has increased exponentially. This article details the evolution of micro cables and looks ahead to future designs. [ + ]

In April, the federal government released its Energy White Paper (EWP) laying out a framework for the future of the NEM. [ + ]

FSB editor Dannielle Furness spoke with Steffi Harbert, Field Force Automation Manager from Ergon Energy. [ + ]

According to a new report commissioned by nbn (formerly known as NBN Co), the next generation of Australians may never put in an uninterrupted eight-hour working day, watch a preprogrammed TV show or aspire to live in a capital city. [ + ]

Microfractures, also known as microcracks, represent a form of solar cell degradation. This article details the causes, consequences and detection of microfractures in solar modules. [ + ]

Fibre optics has long been touted as the next big thing. After 30 years of expectation, is that reality finally here? [ + ]

Queenslanders are returning to work at an average rate of 90% after a workplace injury, according to WorkCover Queensland, but continuing to strive for a higher average 'stay at work' rate (around 50% in 2013-2014) may have more positive outcomes for both workers and employers. [ + ]

For over 30 years, Pestrid has been providing pest control management to an extensive client base across the Sydney metropolitan area. As this small family business expands, owner and director Gary Eastwood is proud of the Pestrid team delivering on the foundational values of Pestrid - providing customers with professional, safe and effective pest control, as well as excellent customer service. [ + ]

As machines continue to displace humans in a variety of roles, international academic, business and technology leaders are claiming that workers will need to become 'more human' in order to compete in the future. [ + ]

It won't come as a surprise that customers are annoyed by technicians that don't turn up at the appointed time, but the effect that tardiness has on consumer behaviour might. A recent study conducted by Software Advice, a comparison resource for potential software purchasers, indicates that 67% of customers will not rehire a company if a technician is just one hour late. [ + ]