Automated scheduling and dispatch - how to increase revenue and customer satisfaction
18 August, 2014One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
ANZ field service organisations could save $875,000 annually
18 August, 2014Honeywell and The Service Council have revealed 38% of field service organisations expect to potentially reduce costs by an average of $875,000 following improvements to workflow processes that would save each worker 30 minutes or more per day.
Lifting their game
16 August, 2014In Australia's highly competitive access equipment market, a product range renowned for its quality, performance and innovation is merely a good start. That's why the management of JLG Industries Australia set out to back it with the best possible support systems.
JMango360 Mobile App Builder
15 August, 2014The JMango360 Mobile App Builder gives developers of every skill level a quick and easy way to create rich, native mobile applications.
Astea International Alliance service management
15 August, 2014Astea International has introduced a new release of its most robust service management and mobile workforce platform. The release incorporates fresh features throughout the solution suite.
Trimble Work Management cloud-based productivity enhancement
15 August, 2014Trimble Work Management is a cloud-based solution that enhances the productivity of mobile workforces through state-of-the-art performance management analytics and intelligent scheduling tools.
Wireless technology - not just about the data
15 August, 2014Wireless technology has changed the way we interact with one another. Free to roam and still remain connected, it has provided flexibility at previously unseen levels and created a more mobile world and workforce. But wireless isn't limited to emails and social media, the same technology is now being used in a multitude of ways to ensure safety of the workforce.
FieldOne end-to-end field service management
15 August, 2014FieldOne field service management software enables companies to deliver world-class customer experiences in the field while maximising efficiency and minimising costs.
Work order management matters
15 August, 2014 by Michael Stornelli, CEO e-Net SolutionsIn any enterprise, the workflow process from the point of job instigation right through to payment must be as efficient as possible. Workflow problems are common to all businesses, but it is even more critical when operating field staff. A smart system reflects the way you want to run your business, rather than dictating changes in processes to meet its parameters.
NEP's mobile production truck fleet modernised
15 August, 2014In 2014, USA-based facilities company NEP began modernising its fleet of mobile production trucks. After installing Virtual Studio Manager (VSM) in NEP's SS22 truck last year, the company has decided to implement 10 more VSM systems during the rest of the year.
City of Newcastle replaces disparate systems with TechnologyOne enterprise solution
15 August, 2014The City of Newcastle is working with TechnologyOne to improve customer service by replacing disparate IT systems with an enterprise solution, OneCouncil.
Field service management - it's not the technology, it's the people
15 August, 2014 by Clive Roberts*When it comes to implementing new business systems or processes, it is recognised that the human response to change has the greatest capacity to determine a project's outcome. This continues to be a factor in a range of studies into the causes of failure in large-scale ICT project implementation. A lack of senior level support, changing mindsets and poorly defined objectives are just some of the factors that influence the results.
UDC Systems UDC Mobile data collection solution for field service workers
15 August, 2014UDC Mobile is a cloud-based solution that allows organisations to re-create their paper-based forms electronically and deploy them to their mobile workforce's smartphones and/or tablets.
Integrated business systems vs siloed applications - what's better for your service business?
15 August, 2014When starting out, it's easy for a company to settle on stand-alone software solutions that fill a particular business requirement. Referred to as 'best of breed' in their category, these applications can certainly be an astute option when addressing a specific commercial function, such as accounting, HR management or CRM. While they may present a suitable short-term solution, what happens to these unrelated systems as the company grows?
e-nable Solutions e-nable Your Field Service mobile service system
15 August, 2014e-nable Your Field Service (eYFS) is a cloud-based, fully featured mobile service system developed for field service and remote workforces.
