Field Service Business

Full impact of fuel tax increase revealed

20 November, 2014

The National Roads & Motorists' Association has revealed fuel costs for motorists in regional areas of NSW could increase by $372 a year by 2018, as a result of the reintroduction of indexation on the fuel tax.


Worst cities for malware attacks

19 November, 2014

Internet security experts F-Secure have uncovered the most malware-vulnerable areas in Australia, with Melbourne earning the dubious honour ahead of Brisbane, Perth and Sydney.


Mitigating poor driver performance

19 November, 2014

The Public Authority for Electricity and Water (PAEW) in Oman had a critical need to proactively manage violations within its fleet of 400 vehicles. The company reported unsafe and poor driver performance, accidents, speeding, high maintenance costs and excessive fuel consumption due to personal vehicle use.


Gartner predicts 25 billion 'things' by 2020

19 November, 2014

Gartner Inc, a leading information technology research and advisory company, has released a report forecasting that 4.9 billion connected things will be in use by 2015, climbing swiftly to 25 billion only five years later.


'Emotional imprint' the key to loyalty

19 November, 2014

German-based market research institute GfK is promoting a major new approach that addresses the acknowledged gap between customer satisfaction and customer loyalty.


M2M delivering real field service benefits

18 November, 2014 by Rob Stummer, Managing Director, IFS Australia and New Zealand

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M - fuelled by the Internet of Things - is experiencing a massive increase in the worldwide connectivity of devices.


Call for flexible rego payment system

14 November, 2014

VACC, the largest employer of automotive apprentices in Victoria, has criticised the dismissal of a proposal to reduce standard car registration fees for apprentices.


Isuzu D-Max scores 5 star safety rating

13 November, 2014

The upgraded D-Max was introduced in Australian and New Zealand in late 2013 and the five star ANCAP safety rating applies to the D-Max 4x4 Crew Cab variants built from November 2013 and the 4x2 High-Ride Crew Cab variants built from November 2014. A separate four star ANCAP rating applies to all other variants.


Snap-On Tools CDRA8850H 1/2″ 18V Lithium Cordless Hammer Drill

13 November, 2014

The CDRA8850H 1/2″ 18 V Lithium Cordless Hammer Drill from Snap-on Tools has been designed to maximise performance, with the 4.0 Ah lithium battery lasting 33% longer than previous models.


Australian telematics market reaches maturity

13 November, 2014

According to recent research results from Frost & Sullivan, the commercial vehicle (CV) telematics market in Australia has reached the mature stage, particuarly in basic solutions such as track and trace.


Buying a safer truck

12 November, 2014

As employers and fleet managers, you have a legal obligation to provide a safe working environment, including vehicles. This information from the Victorian Transport Industry Group explains safety features to look for when purchasing heavy vehicles.


How vulnerable is GPS?

11 November, 2014

There's a heavy reliance on global positioning technology nowadays, but it's not just smart phones and in-car sat nav systems. Most areas of industry, transport and telecoms depend on GPS in some form and there's an increased focus on what will happen in the event of complete failure. According to the BBC website, technology that was developed during World War II is now a contender as a backup to GPS, should the unthinkable happen.


Two million Aussies are 'on call' while asleep

07 November, 2014

Two million Australians are on call while asleep, many ready for emergency response, and now researchers have been funded to assess the impact on-call work has on sleep, stress and their performance next day.


Construction growth on the rise, while services continue to fall

07 November, 2014

The services sector has dropped to a 14-month low according to data released by the Australian industry Group (AiG), while construction growth reached a nine-year high and manufacturing remained stable.


Considering the field service experience

07 November, 2014 by Sumair Dutta, Chief Customer Officer, TSC

When we speak of consumerisation in field service, we often think of the impact that consumer devices such as smartphones and tablets have had on field service delivery. We might also think about the impact of consumer applications on enterprise field service workflows, making it easier and simpler for technicians to access their necessary field service information.


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