Masternaut MT400 telematics hub
29 August, 2014Masternaut has announced the MT400 telematics hub which has been designed for the company's Connect platform.
Research results prompt drug crackdown
28 August, 2014The New South Wales Government has announced a clampdown on illicit drug use in light of research results showing 11% of road fatalities involve a person under the influence.
Launceston City Council uses NBN grant to go digital
28 August, 2014The City of Launceston has used a federal government NBN grant to move the council's application and planning services online and provide the community with better access to processes and information.
Managing a high-risk technology switchover
28 August, 2014 by Clive Roberts*The interest in using cloud-based software and mobility solutions to enhance the performance of field service operations is really taking off. This is largely driven by the cost management and efficiency focus of Australian businesses. It is also due to the recognition of our leading chief executives of the correlation between customer satisfaction and revenue, and the nexus between great service and happy customers.
A major hurdle for field service organisations
28 August, 2014 by Sumair DuttaWhile we often focus heavily on the changing trends in technology and the subsequent impact of these trends in field service, it isn't technology adoption or integration that is the biggest challenge that field service organisations face or will face in the coming 10 years.
Dealing with outstanding debtors
28 August, 2014If you're a small to medium-sized enterprise, you'll know that managing cashflow is probably one of the more demanding aspects of your day-to-day operations. Outstanding debtors are a major contributor to cashflow woes and reeling them in can be both frustrating and time-consuming.
Geospago mobile mapping and data collection
28 August, 2014Geospago is a simple, yet powerful mobile mapping solution that combines GIS data viewing and GPS data collection with the ability to create custom forms and share this data real time on a map, to other mobile devices and through an export application programming interface (API).
Chinese telematics market on track to surpass the US
27 August, 2014C.J. Driscoll & Associates, supplier of market research and consulting services for the GPS and wireless communication industries, has released the China Commercial Telematics Market Study, which is the first in a new series of reports on global telematics markets.
How well are you really performing?
22 August, 2014 by Tom Scahill, Business Area Director, ANZ, Field Service ManagementManagers have access to more performance data than ever before but simply don't know how to use it to drive operational efficiency.
RuggON PM-522 10.4″ rugged tablet PC
21 August, 2014Backplane Systems Technology has launched RuggON's PM-522 10.4″ IP65 Rugged Tablet PC with Intel Atom Bay Trail E3826 Dual Core Processor supporting Windows 7 and 8 operating systems, designed for field applications.
Welcome to Field Service Business
19 August, 2014 by Dannielle FurnessWelcome to Field Service Business, Australia's first dedicated media channel for the field service sector.
Field service software - don't make the wrong decision
18 August, 2014 by Dannielle FurnessToday's field service manager needs to build effective business strategies to deliver superior customer service and increased revenues. The plethora of available software options can enable improvements across a range of activities, but finding the right solution for your business can be a minefield.
Field Service Workforce Management: Winning with People
18 August, 2014The Service Council’s Q2 Survey on Field Service Challenges (n=226) revealed that service organizations are expanding the focus of their workforce management strategies to incorporate traditional HR-centric areas of sourcing, hiring, onboarding, training, engagement and knowledge management.
Field Service Efficiency: Strategies for Improvement
18 August, 2014Efficiency in field service delivery is vital for field service organizations to achieve their goals in 2013 and beyond.
Case Study: How Australian Based Tenix Is Addressing Today’s Field Service Challenges
18 August, 2014The Service Council’s latest research on field service challenges highlights how organizations are focused on workforce management initiatives to improve Key Performance Indicators (KPIs) tied to customer satisfaction, productivity, and profitability.
