Research Insight: Bring Your Own Device in Field Service

While Bring Your Own Device (BYOD) is quite often all the talk, it has yet to pick up steam in field service. A little more than one third (35%) of organizations allow employees to bring their own field devices.

Case Study: Powering Up On Workforce Management

Workforce management is a key area of focus in field service, as seen in results of The Service Council’s surveying of more than 250 organizations.

Service Transformation: The Business Case

For service transformation initiatives to be successful, there needs to be a transformation in the way service is viewed across the entire organization.

The 2014 Service Outlook

Competition in service is very real and is forcing organizations to re-think their value proposition to customers.

The Path to Service Transformation

The discussion of transformation in service is no longer tied to the debate of cost vs. profit center. In most organizations, the profit center argument has won out, and won out several years ago.

Reviewing Field Service Strategy: Aligning Focus and Execution

Service organizations are now increasingly focused on customer satisfaction and revenue. Therefore field organizations need to begin to identify how they can support better resolution rates and improve revenue opportunities with current resources

ANZ field service organisations could save $875,000 annually

Honeywell and The Service Council have revealed 38% of field service organisations expect to potentially reduce costs by an average of $875,000 following improvements to workflow processes that would save each worker 30 minutes or more per day.

Are service bodies best made from aluminium or steel?

For any equivalent quantity of metal, aluminium is lighter but steel is significantly stronger, so how do you decide which path to go down when choosing service bodies for your fleet? The answer is not as simple as you think.

More than a mode of transport

Gone are the days when a truck or van was just a way of getting from one job to the next. Field service vehicles are an increasingly valuable asset with many faces: mobile office, technology hub and roving inventory location.

Technology helps beat fatigue

Fatigue management has increasingly been the focus in terms of road safety for managers responsible for on-the-road teams. A historical reliance on paper-based logging systems means that many companies have been slow to adapt and to take advantage of the new technologies that present a simple solution to this often deadly problem.

Driver training promotes safety

Driver training is an invaluable addition to any fleet manager's repetoire of management tools. An effective program can not only lessen incidences of personal injury and asset damage, it also provides a valuable avenue for road rule re-education and current driving practice assessment.

In-vehicle monitoring increases safety

Get involved in work health and safety this October

This October, Safe Work Australia is running the inaugural Virtual Seminar Series (VSS) - a free online event run throughout Safe Work Australia Month.

Oracle buys TOA Technologies

Oracle announced that it has signed an agreement to acquire TOA Technologies (TOA), a leading provider of cloud-based field service solutions that manage and optimise the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.

The Service Council partnership

The Service Council has partnered with Westwick-Farrow Media's Field Service Business (FSB) to bring our thought leadership content and expertise to FSB's community, to help service-centric businesses continue to sharpen their service strategies through global insights and trends analysis.